CANCELLATION / RESCHEDULE POLICY:

 

Any appointment CANCELLED or RESCHEDULED LESS THAN 24 hours PRIOR to the service will charged 60% of the service that was scheduled.

 

Any appointments CANCELLED or RESCHEDULED THE WEEK (7 Days) PRIOR to a major holiday (Easter, 4th of July, Thanksgiving, Christmas, New Year’s) will be charged 40% of the service scheduled. (Unless it falls in the 24-hour window, then the 60% charge applies).

No Call No Show you will be charged 100% of the service cost that was scheduled.   (Calling after the appointment is not notice)

 

LATE POLICY:

 

5-10 minutes LATE could result in the adjustment of your appointment to compensate for time.

 

11+ minutes LATE for an appointment will result in the rescheduling of your appointment and the 60% charge of the service scheduled 

 

CHILD POLICY:

 

Children are obviously welcome in the salon while receiving a service. If a child is coming with a parent who is receiving a service and has to sit for an extended period of time, we ask that the child have a way to quietly entertain themselves. 

 

We understand that circumstances don't always allow for childcare. If your child must accompany you to a color appointment, please make sure you have headphones for any electronic devices. They will be required to keep the volume level in the salon comfortable for all guests and stylists. Children running about the salon will not be tolerated. 

 

You know your children best. Please don't make us enforce a stricter child policy.

​

PLEASE NOTE:

 

Online scheduling will require a card to be on file when booking. If you are a current client and do not have a card on file; one may be added or (if applicable) charges must be paid in full before another appointment can be scheduled.  

 

If an appointment is cancelled or rescheduled (with in policy parameters) and there is no card on file, an invoice will be sent out to be paid within 24 HOURS. Appointments made without receipt of payment will be cancelled. 

 

Client profiles with no card on file will be asked to sign a paper or electronic agreement acknowledging the cancellation policy and agreeing to adhere to the cancellation and late policies.

 

THE CARD ON FILE WILL NOT BE CHARGED UNLESS CANCELLATION/RESCHEDULE FALLS WITHIN THE POLICY EXPLAINED.  

​

​

Please reach out with any questions regarding these policies.